HotChalk has an excellent opportunity for an Enrollment Specialist. It is an opportunity to truly make a difference in people’s lives, to join an exciting growth stage education technology company, and to work with the hottest technologies while doing it. The Enrollment Specialist is responsible for providing strategic admissions guidance so that prospective students can make informed career decisions about which online degree is best for their individual needs. This is a full-time position that requires some weekends and evening hours. This is a key position in a growing company!
Key objectives for this role:
Provide prospective candidates with an exceptional level of one-on-one customer service
Act as a personal coach/advisor helping students over the phone to qualify for admissions, selecting a degree, completing the enrollment process and make a smooth transition into a graduate-level program
Be efficient in managing HotChalk processes with attention to detail
Become familiar and knowledgeable regarding the degree programs that HotChalk supports.
Effectively manage a book of candidates with timely follow up, organization, and professionalism
The ideal candidate will have:
Required minimum 1-year previous on-line enrollment/admissions experience
Excellent communication skills – both written and oral
Positive attitude with a high level of energy and enthusiasm
Ability to thrive in fast paced call center environment
Receptivity to coaching, training and motivation techniques
High level of interpersonal skills (which include active listening skills)
Must be results oriented and have the ability to perform multiple tasks efficiently and effectively
Ability to communicate and work effectively as a member of a customer-centric sales team
Must have the flexibility to adapt to a changing environment
Customer service and call center experience preferred
High level of integrity with the ability to inspire and motivate potential students
The following skills and attributes are a plus:
Associate degree or equivalent experience; Bachelor's degree preferred
At HotChalk, our motto “Every Mind Matters” is at the center of everything we do. Partnering with college and universities, we provide turnkey solutions to put degree programs online – making learning possible for everyone, everywhere.