Solutions Consultant (Remote) at Turnitin
Atlanta, GA, US

Company Description

Turnitin is revolutionising the experience of writing to learn. Turnitin’s formative feedback and originality checking services promote critical thinking, ensure academic integrity and help students improve their writing. Turnitin provides instructors with the tools to engage students in the writing process, provide personalised feedback, and assess student progress over time. Turnitin's applications are used by more than 33 million students at 15,000 institutions in 140 countries. Turnitin is headquartered in Oakland, California, with international offices in Newcastle, Utrecht, Seoul, Melbourne, Noida and Mexico City.

Job Description

We're seeking an expert from the educational technology industry to partner with new and existing users throughout the United States. As a Solutions Consultant, you will coordinate with users of our Turnitin suite of products on implementation of the solutions across schools, institutions, districts and systems, ensuring successful adoption and integration of our service during the first year and throughout subsequent years, establishing strong, long-term partnerships.  

We're seeking an expert from the educational technology industry to partner with new and existing users throughout the United States. As a Solutions Consultant, you will coordinate with users of our Turnitin suite of products on implementation of the solutions across schools, institutions, districts and systems, ensuring successful adoption and integration of our service during the first year and throughout subsequent years, establishing strong, long-term partnerships.  You'll be responsible for managing specific aspects of the customer relationship 1) pre-sale including technical presentations and demonstrations, coordinating with sales partners in the development of implementation plans and building service packages to include training and other services, 2) post-sale, including rollout, technical support in provisioning and administering initial account creation, and training support for introducing administrators, faculty and staff to a new service, and 3) continued service of the account to coordinate changes by the customer or Turnitin with delivery of solutions.  The goal is a consistent, excellent experience with both the product and Turnitin.  

This is a remote position based in North Carolina, Georgia, or Florida. Successful applicants must reside in the assigned territory.

 

Responsibilities:

  • Engage stakeholders in the implementation planning during the first year as well as subsequent years

  • Work with professional development teams at institutional, district or system level to create an action plan and deliver targeted solution education opportunities based on needs.

  • Track, analyze, and report metrics aligned with goals for onboarding, adoption, and retention, and adjust plans as needed

  • Collaborate with sales and support to ensure a successful and streamlined experience and smooth communication between teams

  • Coordinate efforts when changes are made at the institution or Turnitin that impact delivery and access of service  

  • Act as liaison between customers, sales teams and technical teams to inform users of product updates and improvements

  • Partner cross-functionally with Sales, UX, Product Management, and Engineering in a highly flexible role

  • Establish materials and documentation to assist customers in understanding Turnitin solutions

Qualifications

  • 5+ years of experience in education technology sales either as account manager, technology specialist or trainer; additional experience in education as an instructional designer, educator, faculty training or technology staff preferred
  • Ability to collaborate with internal teams for the benefit of the customer

  • Proven capability in managing high level relationships within an institution or system

  • Ability to manage multiple projects concurrently

  • Deep organizational skills for long-term, collaborative projects with institutions

  • Excellent written and verbal communication, and compelling presentation skills

  • Knowledge of learning management systems, education curriculum design, educational technology, and institutional sales

  • Experience with third-party integrations strongly preferred

  • Ability to travel up to 40%

 

Additional Information

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

TwitterFacebookShare