Student Accounts Advisor at Hot Chalk
Phoenix, AZ, US

Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advise students with questions about tuition charges on their account and possible balances owed due to changes in enrollment
  • Communicate with students and ensure their balances are paid in cash or payment plans are set up within payment deadlines
  • Collaborate with Financial Aid department to ensure students complete all related requirements within payment deadlines
  • Collaborate with Admissions team to provide financial advising for all new and potential students to ensure student understanding of tuition payment options and expectations as they begin their program
  • Collaborate with Student Services team to maximize student retention from a financial advising perspective
  • Enforce policies and procedures of HotChalk and University Partners to solve student account issues using interdepartmental resources
  • Provide outreach and notification of all past due balances, answers all questions pertaining to balances and provides payment options
  • Run, analyze, and update reports for overall collections process, to support student outreach; such as invoicing students, sending refund notifications, and sending past due collection notifications)
  • Document all student communication in Salesforce
  • Create detailed and customized account statements for students
  • Assist in other activities as needed

The ideal candidate will have:

  • Bachelor’s degree in a relevant field
  • Experience providing high level professional customer service
  • Experience working in the accounting department of a school or college
  • Outstanding verbal and written communication skills
  • Must be detail oriented with excellent organizational skills
  • Works closely within a team in a fast-past environment
  • Ability to work with a sense of pride and urgency and to adapt and be flexible as priorities change
  • Experience with MS Word and Excel required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.