Head of District Onboarding at Clever
San Francisco, CA, US

Clever currently powers technology in over 50% of K-12 schools--what will it take for us to serve all K-12 schools in the United States? As the Head of District Onboarding, you’ll set our company strategy for acquiring the remaining U.S. schools on Clever. From high-touch onboarding for the largest school districts in the U.S., to scalable onboarding programs for the remaining market, your job is to create a seamless onboarding experience for our district customers, while managing and developing a high-performing team of four CSMs. This role requires a high level of cross-functional partnerships with our Product and Sales and Success leaders, with the ultimate goal of re-imagining the next phase of customer onboarding for Clever. Success means creating scalable systems for capturing the remaining white-space of K-12 districts, while creating innovative outbound strategies for the remaining 3 of the largest school districts in the United States.

You Will: 

  • Manage performance, retention, and career development of the District Onboarding team, consisting of four District Onboarding Representatives;
  • Own maintenance of existing relationships with our Student Information System partners, as well as develop new strategic partnerships based on company goals; 
  • Develop and manage district onboarding forecasts, metrics reporting, hiring plans, and strategic initiatives in line with company goals and objectives;
  • Form deep partnerships with the wider Clever organization to re-design the next phase of Customer Onboarding from a product, marketing, and customer success work-stream. 
  • Exemplify Clever Cultural Tenants: Leave the Classroom Better Than You Found It, Do the Extra Credit, Clever is a Group Project, Don't Trust the Textbook, Always a Student, Bring Good Vibes

You Should: 

  • Have a minimum of 2+ years managing customer-facing teams, such as Customer Success, Professional Services, Sales, Customer Onboarding;
  • Have a proven track record of implementation of scalable customer-facing programs to achieve results;
  • Have significant experience working with SAAS products, knowledge of customer onboarding, technology integrations;
  • Be customer- and relationship-focused with strong interpersonal and excellent communication skills, adept at change management, and strong presentation skills;
  • Be a self-motivated individual capable of working in a face-paced, growth environment
  • Be detail- and results-oriented; skilled at both planning and hands-on execution;
  • Desire to work in K-12 education technology space